Desktop Support Engineer Job at Tata Consultancy Services, Kenosha, WI

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  • Tata Consultancy Services
  • Kenosha, WI

Job Description

Technical/Functional Skills -MUST HAVE SKILLS1.Experience in Workstation and Hardware Tier 2 support (PC Hardware and software Support/Virtual Desktop/iPads/Printers/Citrix IGELS/Servers Support/Network Support/Workstation Patching)

  • Ready to work in evening/night shift and provide on-call support for critical production issues
  • Excellent troubleshooting skills
  • Able to maintain a high level of confidentiality and professionalism
  • Ability to effectively prioritize and execute tasks
  • Strong customer-service orientation
  • Effective interpersonal and relationship-building skills
  • Ability to learn new technologies to perform day to day support operations

Roles & Responsibilities1.Provide Tier 2 Support for Windows Desktop. Support Activities include: - PC Hardware and software Support/Virtual Desktop/iPads/Printers/Citrix IGELS/Servers Support/Network Support/Workstation Patching

  • Access management
  • Escalate issue to appropriate teams if required and follow up for closure

Salary Range: $50,000-$55,000 a year

Job Tags

Remote job, Shift work, Night shift, Afternoon shift,

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