Job Description

Job Summary

Responsible for directly partnering with people leaders to drive a consistent approach to interpretation and application of Company policies, rules and practices while providing end to end consultation, compliance and approval support for corrective action, performance improvement and termination processes. Assists in the gathering and analysis of employee relations data and provides regular insight to partners on significant trends and potential impact on strategic planning. Works with moderate guidance in own area of knowledge. 2-5 years of Employee Relations Experience.

Core Responsibilities

• Serve as point of contact and provide support, guidance and direction to management and field operators on performance improvement and corrective action matters, up to and including termination.
• Review and approve end to end corrective action and performance management documents up to and including termination.
• Escalate defined matters appropriately to ensure notification and consultation requirements.
• Identify and recommend appropriate process improvements to accomplish effective performance management.
• Assist employees and management with the interpretation of Company policies and respond to inquiries and concerns.
• Conduct prompt and thorough investigation of employee conflict of interest disclosures in accordance with Company standards; professionally document findings and recommendations for appropriate resolution for review by senior leadership while maintaining confidentiality and integrity.
• Partner with Legal or Compliance by supporting documentation gathering for all administrative changes, and attorney letters.
• Utilize and maintain case management system to timely document details of corrective action, performance management and conflict of interest investigation steps and resolution.
• Maintain current knowledge of and ensure compliance with Federal and State employment laws.
• Collaborative, team-first mentality.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Expectations at All Levels

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience; think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff; be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team; make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System; a way of working that brings more employee and customer feedback into the company by joining huddles, making callbacks and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills:

Codes of Conduct; Performance Management (PM); Company Policies

Salary:

National Pay Range: $48,107.52 USD-$112,752.00 USD

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

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