Guest Service Agent Job at Hyatt, New York, NY

QnpsaEtKMDZrRkdIdHJDaTlLN2Q4SFdVVFE9PQ==
  • Hyatt
  • New York, NY

Job Description

Summary

Description

Crescent Hotels and Resorts is the industry leader in hotel management and we proudly offer robust compensation and benefits packages along with a career path for our associates which celebrates their success.

Crescent was started with a deep belief in our people, encouraging them to apply their energy, passion, and unique abilities to make our hotels run remarkably. Our guests benefit from what each associate does as a part of this shared vision. We live the belief that we are successful because of our associates and that every role is important. As you grow, so does Crescent.

We value you and what you do. We manage properties of every size and major brand across North America.

Our goal is to hire the best people and prove that we are the only place you will ever want to work. Join us on that journey and explore the opportunities with us.

Here is what you will be doing each day:

As a Guest Service Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

What is required?

Prior Hotel experience desired. Hyatt Brand experience preferred.

Excellent customer service skills

Excellent computer, communication and interpersonal skills

For applicants who will be working in NYC, the anticipated compensation range for the position is $20.00 - $22.00 dollars per hour. The salary offered to a successful candidate will be dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, education, work location, etc. Crescent Hotels is a multi-state employer and the salary ranges indicated herein may not reflect positions that work only in other states.

Qualifications

Customer service experience

Behaviors
  • Detail Oriented:  Capable of carrying out a given task with all details necessary to get the task done well (Preferred)
  • Team Player:  Works well as a member of a group (Preferred)
  • Enthusiastic:  Shows intense and eager enjoyment and interest (Preferred)
Motivations
  • Preferred

    Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

  • Preferred

    Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Experience
  • Preferred

    Customer service experience

  • Preferred

    Hotel experience required

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Job Tags

Hourly pay, For contractors, Local area,

Similar Jobs

BGSF

Apartment Property Fire Watch Job at BGSF

Are you ready to jump into the dynamic world of Property Management?The Apartment Industry is booming, and the opportunities are endless! Let BGSF, one of the largest staffing firms in the nation, assist in mapping out the best career path for you!Working with...

Café Carmellini

Breakfast Server Job at Café Carmellini

 ...Chef Andrew Carmellini is seeking Breakfast Servers for his signature restaurant, Caf Carmellini at The Fifth Avenue Hotel. Cafe Carmellini is the signature restaurant from James Beard Award-winning chef Andrew Carmellini. Here Chef Carmellini marks his return... 

Gpac

Pediatric Dentist Job at Gpac

Are you a compassionate and skilled Pediatric Dentist looking for an opportunity to make a positive impact on children's oral health? Join a dynamic team where we prioritize providing exceptional care in a supportive and family-friendly environment. Key Responsibilities... 

Get It - Hospitality

Personal/Executive Assistant - Remote Job at Get It - Hospitality

 ...for supporting a busy executive? We're seeking a top-notch Personal/Executive Assistant to provide comprehensive support to an international...  ...evolving, taking you to homes, offices, and even working remotely. Employment Type: Full-Time Salary: $ 75,000.00 Per... 

Kaspar Co - North America

Industrial Powder Coating Technician Job at Kaspar Co - North America

 ...Embrace Your Craft at Bedrock Industrial Powder Coating Technician Step into the world of Industrial Powder Coating, where your skills in painting metal transform the ordinary into excellence. Are quality and precision your driving forces? Do you thrive in hands-on...