Luxury Front Office Guest Service Agent Job at Compass Group, New York, NY

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  • Compass Group
  • New York, NY

Job Description

The Receptionist provides general office support via a variety of clerical activities and
related tasks. Answer incoming calls and directs calls to appropriate associates. Greets and directs visitors.

Job Responsibilities:

  • Speak freely and warmly, engaging to high profile VIP clientele and guests while efficiently checking them in at the Reception Desk and efficiently escorting them to their destination. 
  • Develop and maintain an understanding of the client culture, key areas of activity and creating “transparency” by serving as an extension of the client. 
  • Manage closely all activity in the internal visitor greeting process. Must be knowledgeable on all daily meetings and up to the minute changes.
  • Act as first point of contact for all activities and emergencies, always remaining alert.
  • Serves as point person, taking ownership of any challenges that may arise within the
  • Conference center, resolving them, or following escalation procedures as required.
  • Conduct overall room appearance site inspection and work with Building Operations to maintain facilities.
  • Handling meeting room bookings, utilizing the reservation system, and focusing on the strategic assignment of meeting space to maximize utilization.
  • Answer global switchboard calls, direct calls, and manage message receipt and delivery process. 
  • Handling on-floor conference room activities, both visually and by means of the
  • Reservations system, being aware of meeting start / end times, attendees in the room, food, and beverage orders, etc. Advising the appropriate staff members of changes in meeting room status, special requests, etc.
  • Communicating requests to the appropriate internal support departments such as,
  • building maintenance, information technology, Audio Visual technology, and mail room (package pickups and deliveries). 
  • Having a thorough understanding of the Firm’s emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency.

Key Competencies:

  • A passion for delivering the Platinum Service and Service Excellence Standard to provide transformational service in hospitality.
  • A consistently professional approach, including a strong sense of self- respect and integrity, as well as respect for and interest in others.
  • A mindset to take ownership and responsibility within and outside one’s job domain.
  • The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
  • Excellent listening and oral communication skills.
  • Basic computer skills and knowledge of office technology / equipment.
  • Self-confidence, willingness to learn, and feeling comfortable with change and coordinating change.
  • Is open and receptive to feedback, shares and actions.
  • To be an advocate for innovation, constantly looking for new ways to improve quality, services and amenities offered to guests.
  • Is empowered to make decisions, guide behavior and escalate issues appropriately.
  • Excellent oral and written communication skills. 
  • Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
  • Discreet, ethical and committed to maintaining a high degree of confidentiality.
  • Associates degree or equivalent professional VIP client facing work experience. 

Job Tags

Full time, Work experience placement,

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