Switchboard Operator (Casual) Job at Nemours, Wilmington, DE

QnpKaUpKMDdrRk9FdHJPcTg2M1EvSENWUkE9PQ==
  • Nemours
  • Wilmington, DE

Job Description

Nemours is looking for customer-service oriented individuals to join its growing Switchboard team. As a member of this team, you will serve as the first point of contact for patients entering Nemours Healthcare System.

Schedule:

Part time, casual position. Days and shifts will vary based on the needs of the department. Candidate must have flexibility to work various shifts to include, days, overnights and weekends.

Essential Functions:
  • Promptly answers incoming calls, asks appropriate questions to properly direct the call.
  • Makes outbound calls when follow-up is needed.
  • Provide a smooth transition for all internal and external customers by utilizing excellent customer service skills and effective communication.
  • Ensure urgent calls are handled with priority and escalation processes are utilized when necessary.
  • Practice de-escalation and service recovery methods.
  • Utilizes all available resources so calls are directed timely and accurately.
  • Always offer specific directions when applicable.
  • Stay up-to-date on provider and appointment scheduling changes.
  • Interact with coworkers and clinic personnel in a professional manner.
  • Communicates effectively with patients, physicians, and other departments regarding delays.
  • Consistently achieve team metric standards and expectations.
  • Brings forth any compliance /ethic issues and recommendations for operational improvement.
  • Additional miscellaneous duties and responsibilities may be assigned from time to time by your supervisor.
  • Demonstrate reliability in daily work practices with a clear understanding of Nemours policies and procedures.

Requirements:
  • Excellent communication and problem-solving skills
  • Delivery of quality customer service
  • Strong computer skills and ability to navigate multiple screens while talking
  • Consistently display a professional demeanor
  • Maintain or exceed minimum quantitative and qualitative performance metrics
  • Complete annual training
  • Qualifications:
  • Education: High School Diploma
  • Experience: Customer service, call center preferred

The switchboard team many times the first contact that a family is introduced to the Nemours Healthcare System. We need to do everything possible to ensure that interaction is a positive one. Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique 'Bridge to a Healthy Future' pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.

Job Tags

Permanent employment, Part time, Casual work, Immediate start, Shift work, Day shift,

Similar Jobs

CompuCom Systems, Inc.

Service Experience I (Remote) Job at CompuCom Systems, Inc.

 ...join our team. This position is Remote (Night Shift Only). US-based applicants only. What We...  ..., and troubleshoots incoming employee calls. Provides support services to employees...  ...O/S required IT Service desk / Call Center environment experience Experience using... 

Denver Freightways Express, Inc.

Local Class A Truck Driver Job Job at Denver Freightways Express, Inc.

Local Class A Truck Driver JobDenver Freightways Express, Inc. a family owned trucking company in Commerce City is looking for local truck drivers.We are looking for someone to work Monday-Friday, with the opportunities to work Saturday from time to time. Typical start... 

Marriott

Director of Event Operations Job at Marriott

 ...Additional Information: This hotel is owned and operated by an independent franchisee, PCH Hotels...  ...reference: 000213 Job Description Director of Event Operations Location:...  ...program ~ Exclusive discounts on hotels, restaurants, and more. ~ Opportunities for career... 

Damascus Home Care LLC

Caregiver/PSS/CNA full and part time Job at Damascus Home Care LLC

Damascus Home Health is seeking both new and experienced caregivers throughout Maine. Is a strong work ethic part of who you are? Are you kind? Do you have a passionate heart? Would you like to work for a company who values your efforts and will reward your good service... 

California State University, Stanislaus

Artists' Figure Model (CW) | California State University, Stanislaus Job at California State University, Stanislaus

 ...Artists' Figure Model (CW) Job no: 540781 Department: Coll of Arts, Hum, Soc Science Work type: Staff Location: Stanislaus - Turlock Categories: Excluded, Temporary, Part Time, Theatre Arts, On-site (work in-person at business location) Position Summary...