Job Description

Job Description:

Tasting Room Lead – Woodinville, WA

The Woodinville Tasting Room Lead for is responsible for supporting the daily operations of the tasting
room, delivering exceptional guest experiences, overseeing staff performance during shifts, and
maintaining a welcoming and sophisticated atmosphere. This role combines leadership, wine expertise,
exceptional attention to detail, and operational skills to elevate the guest experience and uphold Ackley
Brands company standards.

Key Responsibilities:

Guest Experience:
•  Foster a welcoming and memorable environment that delivers exceptional customer service.
•  Educate guests on wine selections, food pairings, and tasting notes.
•  Handle guest inquiries, concerns, and special requests professionally and efficiently.

Team Leadership:
•  Lead and motivate the tasting room team during shifts to ensure smooth operations.
•  Conduct pre-shift meetings to review goals, specials, and updates.
•  Train and mentor team members in wine knowledge, service standards, and customer
engagement.

Operational Oversight:
•  Oversee opening and closing procedures, ensuring cleanliness, organization, and readiness for
service.
•  Monitor inventory levels, restock as needed, and communicate supply needs to management.
•  Ensure compliance with health, safety, and alcohol service regulations.
•  Encourage upselling of wines, flights, club memberships, and menu items to maximize revenue.
•  Assist with cash handling, including register reconciliation and deposit preparation.

Event Support:
•  Assist in executing private events, wine tastings, and special promotions hosted at the tasting
room.
•  Collaborate with management to refine and implement unique and high-touch guest experiences.
Qualifications:

Education and Experience:
•  Minimum of 2-3 years of experience in hospitality, food and beverage, or wine service roles.
•  Prior supervisory or leadership experience preferred.
•  Strong knowledge of wine, including varietals, regions, and food pairings; certifications (e.g.,
WSET, CMS) are a plus.
Skills:
•  Exceptional communication, interpersonal, and leadership skills.

•  Strong organizational and multitasking abilities in a fast-paced environment.
•  Proficiency in C7 (or similar POS systems) and basic financial reporting.

Requirements:
•  Must be 21 years or older (or meet local legal drinking age).
•  Ability to work evenings, weekends, and holidays as required.
•  Ability to lift and carry up to 40 lbs (wine cases) and stand for extended periods.
Compensation:
•  Competitive hourly rate plus tips; based on experience.
•  Benefits include employee discounts, training opportunities, and professional development.

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Job Tags

Hourly pay, Holiday work, Full time, Local area, Shift work, Weekend work, Afternoon shift,

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