We are looking for someone to join our Customer Care team. If you have manufacturing experience, I want to hear from you.
The role is remote, but must live in one of the states we currently do business in.
Customer Care Representative
Level I, II, III
POSITION SUMMARY:
The Customer Care Representative is responsible for ensuring that communication between Safe-Way plant, SWD distribution centers, customer, and Sales managers are maintained in a courteous, friendly, accurate and prompt manner. Responsible for Processing orders with responsibility for order accuracy and productivity results. Receives and handles customer correspondence.
ESSENTIAL JOB FUNCTIONS:
Level I
Level II
Level III
QUALIFICATIONS:
COMPETENCIES:
Customer Focus
Customer Service
Dependability
Quality
Vision & Values
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to sit, talk, or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
WORK ENVIRONMENT:
Work is performed in a fast-paced office setting with frequent interruptions. Duties may require sitting for long periods of time. The noise level in the work environment is usually low to moderate.
OTHER:
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
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